The mobile train has left the station

Econsultancy and Adobe’s Quarterly Digital Intelligence Briefing, ‘From Content Management to Customer Experience Management’, looks at how web content management has been extended to offer multi-channel experiences, what the challenges have been, what could be done better and how.   With opinions and facts garnered by surveying more than 1000 companies, this is an authoritative andContinue reading “The mobile train has left the station”

How algorithms control online information

It may sound unexciting, but the transition from human editors and curators to algorithmic engines powering the likes of Google and Facebook is changing what we see, when and how. These developments pose ethical questions – we should be worried. Ethical considerations, while flexible, are necessarily human decisions.   The mechanised approach to managing online dataContinue reading “How algorithms control online information”